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Our number one goal is ensuring your Security Infrastructure is functioning 100% of the time.
Maintaining your school security infrastructure is a multifaceted task that requires a great deal of coordination. Campus Care is here to provide you the confidence that your school will always be protected.
Sudden technical or operational failures are both extremely costly and dangerous.
Our mission is to ensure that you can focus on what matters most: the safety of your students, your staff, and the welfare of your campus, while we focus on the critical systems that make that possible.
With our tiered system of care, we will cover your campus based on your needs.
Through GigWire, you can submit work-orders, track updates to tickets including dispatch status, and stay in direct communication with ACS.
Our team will ensure that the hardware firmware, and software that protects your campus is up to date.
We provide all the tools you need to pinpoint how to keep your system operational and effective.
We include annual site surveys highlighting blind-spots and providing suggestions for improvements.
We keep your existing camera deployments at peek functionality, with bi-annual site wide camera cleaning, aiming adjustment, and refocusing.
We monitor hardware and software, providing resolutions to potential issues before they become critical.
Using Gigwire, a proprietary ticketing and dispatching platform, Campus Care guarantees:
| Included Services | Level 1 | Level 2 | Level 3 |
|---|---|---|---|
| GigWire Portal Access for Ticketing and Dispatch | ✓ | ✓ | ✓ |
| Camera / Device Health Monitoring | ✓ | ✓ | ✓ |
| Health Monitoring Weekly Reports | ✓ | ✓ | ✓ |
| Remote Troubleshooting for Video and / or Access Control | ✓ | ✓ | ✓ |
| Yearly Site Security Needs Assessment / Audit | ✓ | ✓ | ✓ |
| Bi-annual Camera / Device Cleaning & Recalibration | – | ✓ | ✓ |
| Warranty RMA Assistance for Covered Devices | – | ✓ | ✓ |
| Labor Coverage for the Installation of Covered Devices | – | ✓ | ✓ |
| 1x Annual Training over Covered Platform of Choice | – | ✓ | ✓ |
| Hardware Coverage: Replacements of Non-functional Hardware with Same or Like Device | – | – | ✓ |
| Annual Updates To Existing Site Security Mapping Layout | – | – | ✓ |